Privacy Policy

1. Who we are

On The Mend is a reintegration halfway house in Waterkloof Ridge, Pretoria. We provide a safe, structured environment for adults in recovery. This policy explains how we collect, use and protect your personal information when you use our website or get in touch with us.

2. Legal framework

We process personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 (South Africa). We also respect the confidentiality expected in a recovery and care setting and do not disclose resident or enquirer information to third parties except as required by law or with your consent.

3. Information we collect

We may collect:

• Contact and enquiry data: name, email, phone number and message when you use our contact or enquiry forms.
• Resident-related information: for admissions and care, we may collect additional information necessary for assessment and support, with your consent and in line with our internal policies.
• Usage data: general analytics (e.g. how the site is used) where we use such tools, in anonymised or aggregated form where possible.

4. How we use your information

We use your information to:

• Respond to enquiries and process admission-related requests.
• Provide information about our services and support.
• Comply with legal or regulatory obligations.
• Improve our website and services (e.g. anonymised analytics).

We do not sell your personal information. We do not use your data for marketing beyond responding to your own enquiries unless you have agreed otherwise.

5. Sharing and disclosure

We may share information only where necessary: with service providers who assist us (e.g. hosting, email) under strict confidentiality, or when required by law (e.g. court order, regulatory request). We do not share resident or enquirer details for marketing or unrelated purposes.

6. Retention and security

We keep your information only for as long as needed for the purposes above or as required by law. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

7. Your rights (POPIA)

You have the right to:

• Know what personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Object to processing in certain circumstances.
• Request deletion where the law allows.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise these rights or ask questions about this policy, contact us at otminrecovery@gmail.com or call +27 73 378 4805.

8. Cookies and tracking

Our website uses essential cookies so pages and security features work. If you choose "Accept analytics" in our cookie banner, we also load Google Analytics 4 (measurement ID G-VCYP3PKM72) to see aggregated traffic and usage. We implement Google Consent Mode v2 so tags respect your consent—supporting expectations under POPIA in South Africa and GDPR-style rules where they apply.

Privacy: If you need a cookie banner or consent mode for POPIA/GDPR, this site already uses a banner and Consent Mode v2. You can change your choice anytime via Cookie preferences in the footer (or the banner when it appears). Contact us if you need a customised legal or technical setup.

You can also limit or block cookies in your browser settings; essential parts of the site may still require minimal cookies to function.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site or our services after changes indicates acceptance of the updated policy where permitted by law.

10. Contact

For privacy-related questions or requests: On The Mend, 474 Grysbok Street, Waterkloof Ridge, Pretoria. Email: otminrecovery@gmail.com, Phone: +27 73 378 4805.